Returns and Exchanges

Our merch store offers locally printed products made to order. What this means is once a product is purchased, it is made specifically for you! For this reason, we do not accept returns unless there is a quality issue.

Oh no! Something is wrong with my order. What do I do?

Please fill out the form below, which will be sent to us and our production partner.

Quality guarantee and commitment to excellence

Should your order have been damaged or misprinted, please provide an image of proof for Print Machine to begin the process.

Refund Policy

We have a 14 day return policy for orders that have quality issues.

Refund Policy Details

Production Process

We work with a local provider in Alberta with a proven track record, so we can focus on what we do best: amplifying music, arts and culture.

  • Made to order
  • Support local creatives
  • Get your hands on some official CKUA merch!
Learn More

Proceeds from every purchase go towards CKUA, Alberta's voice for music, arts and culture.

We play your favourite artists on the radio.

CKUA Radio needs your support. The time is now to purchase merch, donate, and spread the word to keep the music going.

Support CKUA